Well my friend Will, who is the birthday boy, had an issue with someone fraudulently using one of his credit cards at some point in the last few months so he got a replacement card. They require a card in advance obviously for a deposit and then 14 days before the trip, they charge the rest. We booked well in advance paid for flights etc. I need a response from the main office of Breathless/Secrets hotels and an apology for this horrible and unfair treatment.Ī bunch of friends and I booked rooms to celebrate a friends birthday at the end of September at the Breathless Resort Punta Cana. I’ve never had any issues in the past and I’m frustrated about this an I will make sure to post this horrible review to every social media and every website to show my frustration and unfair treatment from the Breathless Cabo San Lucas hotel. The concierge kept on changing the amount of the charge which made me believe this was just a number he was making up. I should not have to pay double to add a second person to my room from an error that I did not make. When my booking was done the agency did not list both names on the room even though I had booked the trip for 2 people so when I arrived at the location I was asked to pay double the price to add the second person on to the room. The staff here have ruined my experience here at breathless and made me want to never visit another breathless location again. I reserved this hotel for my 40th birthday invited 7 other guests to book here to celebrate with me but from the second I walked in this resort I’ve had the such a bad experience that I wanted to cancel the booking and leave. My reservations was identical to hers but was i treated like crap and i would never want to come back and relive this experience. I walked into this location and i received horrible service by being selected out and sent to the lobby to wait for a representative while having the other members of my party be escorted to another location which they called ‘private client bookings’. I have visited Breathless and Secrets hotels in numerous location Cancun twice this year and previously this location in Cabo which we visited and hosted a large wedding 4 years ago. I have had the worst experience of my life in your Cabo San Lucas Breathless hotel today and I will make sure to report this hotel in every way possible to express my frustration.
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